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11 reviews for CHI Deep Brilliance 1/2″ Black Titanium Hairstyling Iron
I ordered this ½” iron since I cut my hair short and wanted to enjoy the softness and manageability that a CHI consistently delivers. What is described on this page is not what I received. I opened the box to find gleaming silver mirror-like plates on my brand new “Black Titanium Plate” iron. I thought perhaps I was mistaken in what I thought I ordered, but surely this would still be a quality CHI product and gave it a go. My hair looked awful and not at all soft, but I was late to work. I gave it a go the next morning and the same issue occurred.
I contacted the company to let them know that the product I received was not the product I ordered through their website and requested a full refund and return label. I even included a photograph showing the plates mirroring the box. They said that they recently changed the product and did not update the website yet. As I write this review, it has been ONE month since I ordered this item and the website has not changed. So, I had to “Karen it” in order to get them to pay for return shipping, but in the end I am satisfied with the resolution.
Do not order this item if you want Black Titanium Plates.