Warranty
CHI tools include a limited warranty of one (1) to two (2) years with proof of purchase. The warranty period varies by model; please refer to your owner’s manual for the specific coverage duration.
Once you confirm that your tool is within the warranty period, please follow the instructions below to submit for replacement through our warranty program.
Package the tool and included the following:
- A note containing your full name, physical address (no P.O. Boxes), phone number, and a brief description of the issue(s).
- A copy of your receipt showing the place and date of purchase.
- A check or money order for $15.00 USD, payable to Farouk Systems, Inc., to cover shipping and handling. Please note that we do not provide pre-paid shipping labels and customers are responsible for all shipping costs.
Mail your package to:
Farouk Systems, Inc.
Attn: Service Center
880 E. Richey Rd.
Houston, TX 77073
If you have any questions or need additional assistance, please contact our Customer Service Department at 1-800-237-9175 (Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time).
