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Warranty and Returns

Warranty and Returns

Returns

If you are not fully satisfied with your online purchase, you have fifteen (15) days from the date of purchase to return your product for a refund by contacting FSI’s Customer Service Department as follows:


Customer Service Department

Farouk Systems, Inc.

880 E. Richey Road
Houston, TX 77073
Telephone: 800-237-9175
Email: customerservice@farouk.com


Warranty

Certain products sold on the Site are accompanied by a written Limited Warranty, which may be found printed on or delivered with the product. Such Limited Warranty is incorporated in its entirety into these Terms. For products accompanied by a Limited Warranty, your return rights are set forth in that warranty language. For all other products, FSI may in it sole discretion accept or deny your request to return such product.

Farouk Systems Inc. will provide return label only for order that need to be replaced due to malfunction or damaged products. Customer will be responsible for the cost of the label for not satisfied purchase, cancelation or any other reason that is not malfunction or damaged products.


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