Frequently Asked Questions

How It Works:

• Checkout: Use your credit card and select Zip as your payment method.
• First Payment: Pay just 25% of your order total at checkout.
• Installments: The rest will be billed automatically in equal installments over 6 weeks.
• No Late Fees: If you pay on time, there are no late fees!

Enjoy the flexibility to spread out your payments with Zip!

Pick a subscription plan that works for you—1 month, 2 months, or 3 months—and save up to 15% on select shampoos and conditioners! Here’s how:

• Choose Your Plan: Select the subscription duration of 1 month, 2 months, or 3 months.
• Save More: Enjoy up to 15% off throughout your subscription.
• Automatic Deliveries: Your favorite products will be delivered to your door automatically.
• Seamless Renewals: Your subscription will renew at your chosen interval, with payments automatically handled for you.

Simplify your hair care routine and enjoy great savings with our convenient subscription plans!

After your second order, you can cancel your subscription at any time. Just keep in mind that once you cancel, you won't be able to rejoin the same subscription unless you choose a different product. Enjoy the freedom to manage your subscriptions with ease!

While we currently ship only within the U.S., our products are available in over 144 countries worldwide! To find a distributor near you, please email us at infoweb@farouk.com. For more details, visit our shipping information page.

Stay in the loop with our easy Order Tracking! Just hop onto our order tracking page and:

• Enter your Order ID
• Click 'Track'

That's it! In seconds, you'll know exactly where your exciting new purchase is. Happy tracking!

Moved recently? We've got you covered! Updating your shipping address is quick and easy. Our CHI customer service team is ready to help. Give our CHI customer service team a call at 1-800-237-9175.

Already shipped? No problem! We have solutions to make sure you receive your package. Give us a call and we'll work together to find the best option for you.

We're here to ensure your shopping experience is smooth and stress-free. Let us know how we can help!

We've got your back! If you ever have a question about your order, our CHI customer service team is just a phone call away at 1-800-237-9175. We're here to help and will work with you to find the perfect solution.

Want extra peace of mind? Try Route+ package protection at checkout! It's a simple way to safeguard your purchase against loss, theft, or damage during shipping. With Route+, you can easily file a claim if anything goes wrong, and we'll review it within 24 hours for a quick reorder or refund.

Your satisfaction is our top priority. Let us take care of you every step of the way!

Changed your mind? No problem!

We want you to love your purchase. If you're not completely thrilled, we've got you covered with our hassle-free return policy:

• You have 15 days from your purchase date to return any item
• Simply contact our friendly Customer Service team to start your return
• Call us at 281-876-2000 or toll-free at 800-237-9175

Your satisfaction is our priority. We're here to make sure you're happy with every purchase!

Your satisfaction is our top priority at CHI! We stand behind the quality of our tools, but if you ever experience an issue:

• We're here to help! Our dedicated team is just a call or click away.
• Reach out via email: infoweb@farouk.com
• Give us a call: 281-876-2000 | 800-237-9175

Rest easy knowing we'll work tirelessly to resolve any concerns and keep you styling with confidence. Your happiness is what drives us!

Attentions stylists! We’re here to support your success.

Please reach out to us via email at infoweb@farouk.com. Alternatively, you can contact us by phone: 281-876-2000 | 800-237-9175.

Let's connect and elevate your craft together!

Exciting news! Shop and save with our rewards program:

• Simply register on our website to start earning
• Watch your points grow with every purchase
• Turn your shopping into savings: 100 points = $5 off your next order

Ready to treat yourself? Redeem your points at checkout and enjoy the rewards. It's our way of saying thanks for being a valued customer. Happy shopping!

Want to try before you buy? While we don't currently offer free samples, we have other great ways for you to explore our products:

• Check out our detailed product descriptions and high-quality images
• Read authentic customer reviews to learn from others' experiences
• Take advantage of our hassle-free return policy if you're not completely satisfied

We're always working to improve your shopping experience. Stay tuned for exciting new ways to discover your perfect products!

We've made it easy for you to send gifts or receive packages wherever is most convenient:

• Feel free to use different billing and shipping addresses
• For your security, we'll quickly verify the details
• Expect a call or email from our team after you order
• Just confirm the addresses, and we'll ship your package right away

We're committed to getting your order to you safely and efficiently. Thanks for helping us ensure your package arrives exactly where you want it!

Change of plans? Need to modify your chi.com order? We've got you covered! You can simply cancel your order within approximately 30 minutes* of the time you placed it and create a new order with your desired changes.

We understand that flexibility matters. That's why we've designed our system to accommodate last-minute decisions.

Note: The 30-minute grace period doesn't apply to orders with “buy online”, “same day delivery orders”.

Both the CHI Lava Spin N Curl and CHI Spin N Curl offer amazing styling results, but each has its unique flair:

CHI Lava Spin N Curl:
• Infused with volcanic lava rock for ultimate heat consistency
• Style at lower temperatures to keep your locks healthier
• Perfect for those prioritizing hair protection

CHI Spin N Curl:
• Features our trusted Ceramic Technology
• Delivers reliable, salon-quality performance
• Ideal for achieving classic, beautiful curls

Both options will have you rocking gorgeous curls in no time! Need help deciding? Our friendly team is always here to guide you to your ideal styling solution.

The CHI Spin N Curl 1.25” – Matte Black and the CHI Lava Spin N Curl come in a 1.25” rotating barrel ideal for achieving looser, more relaxed curls and voluminous styles. The other CHI Spin N Curl color options come with a 1” barrel.

Both tools offer effortless curling with just the right barrel size for your desired look. Whether you prefer defined curls or beachy waves, we've got you covered!

Not sure which size is right for you? Our styling experts are always happy to help you find your perfect match. Happy curling!

Introducing the CHI Nano Hair Dryer, your lightweight styling superstar! Whether you're a busy professional, a frequent traveler, or just love efficient styling, the CHI Nano is your go-to for quick, fabulous blowouts.

• Incredibly lightweight - Less than a pound!
• Powerhouse performance - Boasts a robust 1875W DC Motor

Ready to revolutionize your drying routine? The CHI Nano is waiting to make your daily styling a breeze!

Unlock the Power of Nature with CHI Lava Technology!

• Harness the heat-conducting magic of volcanic lava and CHI ceramic
• Achieve gorgeous results at lower temperatures
• Enjoy consistent heat distribution for effortless styling

The CHI Lava difference:

• Less heat damage = healthier-looking hair
• Boost your locks with extra shine and smoothness
• Style smarter and protect your hair's natural beauty

Experience the volcanic advantage! Our CHI Lava technology tools make it easy to create stunning looks while keeping your hair's health in mind.

Taking your CHI tools on a global adventure? We've got you covered! Many of our products are ready for international use with dual voltage capabilities.

Here's how to check:

• Look for voltage information on the product packaging.
• Can't find it? No worries! We're here to help.

For quick confirmation:

• Email us at infoweb@farouk.com
• Call us at 281-876-2000 or toll-free at 800-237-9175

Our CHI team is always happy to ensure you have the right information for worry-free styling, wherever your travels take you.

If your flat iron or blow dryer is dual voltage, all you need is a simple plug adapter. No bulky voltage converter required! Style with confidence anywhere in the world.

While it varies by product, many of our tools come with an auto shut-off feature for your peace of mind. You can easily find specific product features listed on the packaging or on www.chi.com.

We're always here to help! If you have any questions, our CHI customer service team can also assist you. Feel free to reach out via email at infoweb@farouk.com or call at 281-876-2000 or 800-237-9175. Your satisfaction is our priority!

All our CHI flat irons are perfect for every hair type and texture! While you'll achieve fantastic results with any of our styling tools, we're especially excited about the CHI Lava Flat Iron.

Why? This styling superstar features our groundbreaking CHI Lava technology. Its volcanic lava combined with the power of CHI ceramic provides gentle, consistent heat distribution, which helps achieve smooth, shiny, and frizz-free hair without causing damage. It’s like having a professional stylist at your fingertips!

Ready to transform your look? Explore our range of CHI flat irons and discover the difference for yourself. Your best hair days are just ahead!

Yes, we offer a variety of blow dryer attachments to enhance your styling experience.

Ready to upgrade your hair game? Our friendly team is here to help you find the perfect attachments for your needs.

Simply reach out to us:

• Email: infoweb@farouk.com
• Phone: 281-876-2000 or 800-237-2000

Every CHI product is thoughtfully crafted with your color-treated hair in mind. Our gentle, salon-quality formulas are safe for color-treated hair.

Experience the confidence that comes with knowing your hair color is safeguarded, no matter which of our amazing products you choose.

Our professional-grade products such as CHI Enviro, CHI Transformation System, or any CHI color, are just a call or click away. Simply email us at infoweb@farouk.com or call 281-876-2000 | 800-237-9175.

Our comprehensive CHI Transformation System manual is your ultimate guide.

Can't find it? No worries! Our friendly customer service team is here to help. Just contact customer service through email at infoweb@farouk.com or by phone: 281-876-2000 | 800-237-9175 and we'll make sure you get the information you need.