Frequently Asked Questions
General Questions
How do I make a purchase using QuadPay?
Quadpay is a payment plan that allows you to pay for your purchase. Quadpay empowers you to buy now, pay over time and avoid interest repayments.
1️Choose QuadPay as your payment method at checkout for orders over $35. No long forms or credit checks required, just instant approval. |
2️Checkout using a credit card. The first 25% of your order total is charged at the time of purchase. |
3️Pay the rest in equal installments billed automatically over 6 weeks. These are no late fees if paid on time. |
Do you ship outside the U.S.?
No, we do not ship outside of the U.S., however, if you would like to find a distributor near you, please email infoweb@farouk.com. Also visit https://chi.com/shipping/ for more info.
How can I track my order?
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route offers a few options to improve the experience:
Route+
Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Purchased Route+ and need to file a claim? File here
The Route App (Free)
The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Haven’t downloaded the app yet? Download here
How can I change my shipping address?
What happens is there is a delivery error? (damaged/lost package)
If there is a problem with your package, please contact our customer service department at 1-800-237-9175 for resolution.
To protect your order against loss, theft or damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Who can I contact for a return or an exchange?
If you are not fully satisfied with your online purchase, you have fifteen (15) days from the date of purchase to return your product for a refund by contacting FSI’s Customer Service Department: 281-876-2000 | 800-237-9175.
My CHI tool stopped working. Who can I contact?
Please contact customer service for any product malfunctions through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.
Is there a special discount for stylists?
For all stylist inquiries, please email infoweb@farouk.com or call direct phone 281-876-2000| 800-237-2000.
What do you mean by points? How do I earn them? How do I redeem them?
Can we get free samples?
Does my shipping address have to match the billing address?
No, however, we will contact you via phone or email to confirm that the billing and shipping are different. Please be advised that your order is placed on hold until you make confirmation.
Can I cancel or change my order?
Yes!
Need to modify your chi.com order? Changed your mind and want to cancel it? We’ve got you covered. While we may not be able to make every change to your recent order, you can simply cancel your order within approximately 30 minutes* of the time you placed it and create a new order with all of the changes you need to make.
*The 30-minute grace period doesn’t apply to orders with Buy Online, Same Day Delivery orders.
CHI Tools
What is the difference between the CHI Lava Spin N Curl and the CHI Spin N Curl?
Does the Spin N Curl come in different sizes?
What is the best lightweight dryer?
What is the benefit of the Lava technology?
Is my product dual voltage?
How can I use my CHI tool if is dual voltage?
If the flat iron or blow dryer is dual voltage you just only need a plug adapter. No need of a converter.
Do all CHI products have auto-shut off?
What is the best flat iron for thick hair?
Do you sell blow dryer attachments?
CHI Wetline
What are the best products for color-treated hair?
How do I purchase the CHI Enviro?
To purchase professional products such as CHI Enviro, CHI Transformation System, or any CHI color, please contact customer service through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.
What are the steps for CHI Transformation System?
View the CHI Transformation System manual.