Frequently Asked Questions

General Questions

Do you ship outside the U.S.?

No, we do not ship outside of the U.S., however, if you would like to find a distributor near you, please email infoweb@farouk.com. Also visit https://chi.com/shipping/ for more info.

Who can I contact for a return or an exchange?

If you are not fully satisfied with your online purchase, you have ten (10) days from the date of purchase to return your product for a refund by contacting FSI’s Customer Service Department: 281-876-2000 | 800-237-9175.

My CHI tool stopped working. Who can I contact?

Please contact customer service for any product malfunctions through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.

Is there a special discount for stylists?

For all stylist inquiries, please email infoweb@farouk.com or call direct phone 281-876-2000| 800-237-2000.

How can I change my shipping address?

In order to make changes to your shipping address, please contact customer service at 1-800-237-9175. Please be advised that if the order has been shipped, we are not able to make changes.

What do you mean by points? How do I earn them? How do I redeem them?

When you register on our website, you can accumulate points with every purchase made. Every 100 points equals $5 off your next purchase. You redeem the points at the checkout section when placing your next purchase.

Can we get free samples?

We do not offer samples.

What happens is there is a delivery error? (damaged/lost package)

If there is a problem with your package, please contact our customer service department at 1-800-237-9175 for resolution.

How can I track my order?

Once your order has been processed, you will receive a notification email with tracking information.

Does my shipping address have to match the billing address?

No, however, we will contact you via phone or email to confirm that the billing and shipping are different. Please be advised that your order is placed on hold until you make confirmation.

CHI Tools

What is the difference between the CHI Lava Spin N Curl and the CHI Spin N Curl?

The main difference between the CHI Lava Spin N Curl and the CHI Spin N Curl is the CHI Lava is infused with lava minerals that allows for more consistent heat and for the hair to be styled at a lower temperature, whereas the CHI Spin N Curl is made with our Ceramic Technology.

Does the Spin N Curl come in different sizes?

No, it only comes in the 1” rotating barrel.

What is the best lightweight dryer?

The CHI Nano Hair Dryer is lightweight, weighing less than a pound but still has a powerful 1875W DC Motor.

What is the benefit of the Lava technology?

Lava technology allows you to style the hair at lower temperatures, adds extra shine, and has a more consistent heat.

Is my product dual voltage?

Dual voltage varies product to product but typically will say on the box.

Do all CHI products have auto-shut off?

No, it varies product to product.

What is the best flat iron for thick hair?

All of our flat irons are great for all hair types and textures but my personal favorite is our CHI Lava Flat Iron.

Do you sell blow dryer attachments?

To purchase parts, please email infoweb@farouk.com or call direct phone: 281-876-2000| 800-237-2000.

CHI Wetline

What are the best products for color-treated hair?

All of our products are formulated and safe for color-treated hair.

How do I purchase the CHI Enviro?

To purchase professional products such as CHI Enviro, CHI Transformation System, or any CHI color, please contact customer service through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.

What are the steps for CHI Transformation System?

View the CHI Transformation System manual.