Frequently Asked Questions
General Questions
Do you ship outside the U.S.?
No, we do not ship outside of the U.S., however, if you would like to find a distributor near you, please email infoweb@farouk.com. Also visit https://chi.com/shipping/ for more info.
Who can I contact for a return or an exchange?
Please contact customer service for returns or exchanges through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.
My blow dryer stopped working. Who can I contact?
Please contact customer service for any product malfunctions through email at infoweb@farouk.com or direct phone: 281-876-2000 | 800-237-9175.
Is there a special discount for stylists?
For all stylist inquiries, please email infoweb@farouk.com or call direct phone 281-876-2000| 800-237-2000.
CHI Tools
What is the difference between the CHI Lava Spin N Curl and the CHI Spin N Curl?
The main difference between the CHI Lava Spin N Curl and the CHI Spin N Curl is the CHI Lava is infused with lava minerals that allows for more consistent heat and for the hair to be styled at a lower temperature, whereas the CHI Spin N Curl is made with our Ceramic Technology.
Does the Spin N Curl come in different sizes?
No, it only comes in the 1” rotating barrel.
What is the best lightweight dryer?
The CHI Nano Hair Dryer is lightweight, weighing less than a pound but still has a powerful 1875W DC Motor.
What is the benefit of the Lava technology?
Lava technology allows you to style the hair at lower temperatures, adds extra shine, and has a more consistent heat.
Is my product dual voltage?
Dual voltage varies product to product but typically will say on the box.
Do all CHI products have auto-shut off?
No, it varies product to product.
What is the best flat iron for thick hair?
All of our flat irons are great for all hair types and textures but my personal favorite is our CHI Lava Flat Iron.
CHI Wetline
What are the best products for color-treated hair?
All of our products are formulated and safe for color-treated hair.